Help Center / Payments

Payments & Refunds

Find the fastest route for failed payments, invoice clarification, wallet credits, and refund timelines.

Top Issues
Step-by-step solutions

Refund statuses usually update first inside your account before they appear back in your bank or wallet.

  1. Visit Billing or Payments from your account settings.
  2. Open the payment record linked to the cancelled booking or plan.
  3. Check the refund status badge and approval date shown in the transaction details.
  4. If the refund has stayed pending beyond the expected window, share the transaction ID with support.
Most approved refunds reflect within 5 to 7 business days, depending on the original payment method.

Payment failures are often caused by bank authentication timeouts, expired cards, or interrupted network flows.

  1. Retry the payment once from the latest unpaid invoice or booking page.
  2. Confirm that your card or UPI method is active and allowed for online payments.
  3. Avoid opening multiple payment windows for the same booking at once.
  4. If money was debited but the booking is unpaid, send the receipt screenshot to support for reconciliation.
We recommend waiting a few minutes after a failed payment before trying again to avoid duplicate holds.

You can compare plans from the billing area and move into a higher tier without losing track of active benefits.

  1. Open the Account or Billing section from your dashboard.
  2. Review the available membership tiers and included booking benefits.
  3. Select the upgrade option that matches your usage needs.
  4. Confirm the new plan and verify the renewal date after checkout.
If you want help comparing plans, support can recommend the best fit based on your recent booking pattern.

Still need help with this issue?

Share your booking details, screenshots, or account notes and our support team will take it from there.