Help Center / Bookings

Booking Issues

Fix problems related to booking, rescheduling, or managing your sessions without leaving the dashboard.

Top Issues
Step-by-step solutions

Use these steps to release your slot cleanly and keep your refund or credit eligibility intact.

  1. Open the Studio Booking tab from your student dashboard.
  2. Locate the upcoming session you want to cancel in your active bookings list.
  3. Click the session actions menu and choose Cancel Session.
  4. Review the policy notice, add a short reason if needed, and confirm the cancellation.
Sessions cancelled at least 24 hours before the start time remain eligible for a refund or reschedule review.

Most sessions can be shifted into another available slot directly from the same booking card.

  1. Open the relevant booking from your dashboard.
  2. Choose Reschedule and review the available rooms or class timings.
  3. Select the new slot that matches your plan and confirm the change.
  4. Check your updated booking confirmation in notifications or email.
If no suitable slot is visible, support can help with a manual review for the same week.

If a student misses a session without notice, the slot is usually marked as consumed under the active plan rules.

  1. Review the attendance status in My Sessions or your booking history.
  2. Check whether the absence qualifies for a medical or emergency exception.
  3. Submit a support request with the date, time, and reason if you need a manual review.
  4. Wait for the operations team to confirm whether a credit or exception can be applied.
Documented emergencies are reviewed individually, but make-up sessions are never guaranteed.

Still need help with this issue?

Share your booking details, screenshots, or account notes and our support team will take it from there.