Help Center / Account

Account Support

Resolve password issues, profile changes, parent visibility, and dashboard access with guided next steps.

Top Issues
Step-by-step solutions

Password reset is the fastest fix for login issues when your email or phone still has access.

  1. Use the Forgot Password option from the login page.
  2. Choose your email or phone verification flow and complete the OTP or link check.
  3. Set a new password that you have not used recently.
  4. Log in again and confirm your dashboard loads normally.
If you no longer have access to your email or phone, support can help verify ownership manually.

Most personal details can be changed directly from the student account settings screen.

  1. Open Profile or Settings inside the dashboard.
  2. Edit the fields you want to update, such as name, photo, or contact details.
  3. Save the changes and wait for the success confirmation.
  4. Refresh the page if the new information does not appear right away.
Email or identity-linked changes may require verification before becoming active everywhere.

Parents can request visibility into attendance, billing, and important support updates for student accounts.

  1. Submit a support request from the contact form with the student and parent details.
  2. Mention whether you need billing visibility, class updates, or full account coordination.
  3. Wait for support to confirm the access model available for your account type.
  4. Review the confirmation email and verify the linked contact details.
Some access changes may require consent from the primary account holder before activation.

Still need help with this issue?

Share your booking details, screenshots, or account notes and our support team will take it from there.